Shipping Policy

This shipping policy applies to domestic (USA) orders only. By placing an order on our website, you agree to the terms outlined below.

A. Shipping Costs

We offer free standard shipping on all orders within the continental United States.

If you need your order faster, we also provide expedited shipping options (such as 2-Day or Overnight delivery) for an additional fee.

B. Order Processing & Transit Time

Order Cut-Off Time: Orders placed by 2:00 PM EST (New York time) on business days will be shipped the same day.
Handling Time: Orders are typically processed within 1–2 business days.
Transit Time: Delivery usually takes 2–9 business days, depending on your location.

C. Delivery Methods

We ship orders using USPS, UPS, or FedEx, based on the most efficient option for your address.

D. Change of Address

Please double-check your shipping information before placing the order.
We cannot change the delivery address once the order is in transit.

E. Order Cancellation

If you wish to cancel your order, please contact us before the order has been dispatched.
If the item has already shipped, please refer to our Return & Refund Policy for next steps.

F. Damaged Packages

If your package arrives damaged, please:

Reject the delivery and notify the courier immediately, OR
If the package was delivered while you were away, contact us at info@fmtycrystal.com with photos of the damage for further assistance.

Need Help?

If you have any questions, feel free to contact us using the information provided in the footer of our website or email us at info@fmtycrystal.com